Refund policy
Return & Refund Policy
Effective Date: [DATE]
At [STORE NAME], we want you to have a great shopping experience. If you are not completely satisfied with your purchase, we’re here to help.
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1. Return Eligibility Criteria
To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- The item must be in its original packaging with all tags intact
- Proof of purchase (order confirmation or receipt) must be provided
We reserve the right to reject returns that do not meet these conditions.
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2. Return Timeframe
- You may request a return within [X DAYS] of receiving your order
- Return requests made after this period may not be accepted
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3. Return Process
To initiate a return:
1. Email us at [EMAIL ADDRESS] with your order details
2. Provide reason for return along with images (if applicable)
3. Our team will review and provide return instructions
Returns must be shipped only after approval.
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4. Refund Process and Timing
- Once we receive and inspect the returned item, we will notify you of the status
- If approved, your refund will be processed within [REFUND PROCESSING TIME]
- Refunds will be issued to the original payment method
Note:
- Shipping charges (if any) are non-refundable unless the return is due to our error
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5. Exchange Options
- We offer exchanges for size or defective items (subject to availability)
- If the requested item is unavailable, a refund will be processed instead
- Exchange requests must follow the same process as returns
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6. Damaged or Defective Products
If you receive a damaged, defective, or incorrect item:
- Contact us within [X DAYS] of delivery
- Share clear photos/videos of the issue
- We will arrange a replacement or full refund at no additional cost
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7. Non-Returnable Items
The following items are not eligible for return:
- Items marked as “Final Sale” or “Non-Returnable”
- Used, worn, or washed items
- Products without original packaging or tags
- Customized or personalized items (if applicable)
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8. Return Shipping Costs
- Return shipping costs are:
- [Customer-paid / Free / Deducted from refund]
- If the return is due to our error (wrong or defective product), we will cover the shipping cost
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9. Refund Delays
- Refund processing time may vary depending on your bank or payment provider
- If you haven’t received your refund within the expected timeframe, please contact your bank first
- If the issue persists, reach out to us at [EMAIL ADDRESS]
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10. Contact Information
For any return or refund-related queries, contact us:
Business Name: [STORE NAME]
Address: [BUSINESS ADDRESS]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
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We appreciate your trust in [STORE NAME] and are committed to making your shopping experience smooth and reliable.